Lienfluent Privacy Policy
Last Updated: September 27, 2021
13139026 Canada Inc. dba Lienfluent (“Lienfluent”, “we”, “us”, or “our”) is committed to the protection of personal information, including personal information that we process on our customers’ behalf. This Privacy Policy describes the manner in which we collect, use and disclose personal information on behalf of our customers through the Lienfluent software and other products and services we provide (the “Lienfluent Platform”), as well as the personal information we collect, such as through our website, https://lienfluent.com (the “Website”).
1. COLLECTION AND USE OF PERSONAL INFORMATION
Information we process on behalf of our clients:
Provision of Services: The Lienfluent Platform is provided solely to assist you with reviewing PPSA search results and documenting PPSA search results into summaries, notices and other standard form legal documents (the “Services”). In the course of providing these Services, we may obtain personal information about our customers. We require our customers to ensure that they have obtained all authority to provide personal information to us in accordance with applicable privacy laws. We do not collect or use personal information for any purpose other than to provide services on behalf of our customers.
Usage Data: We may monitor use of the Services by our customers’ employees or other authorized users in order to detect, investigate or prevent any actual or potential violation of our Terms of Use Policy. We may also generate aggregated, non-identifiable data and use such information to monitor the performance, use and stability of the Services and to improve the Services.
Information we Collect and Use through our Website and other interactions:
Online Account: If you are a customer, you will be provided with a user account in order to access and use the Lienfluent Platform. We will collect your name, business contact information and payment information in order to create and administer your user account. You must not share your user account with anyone else either within or outside your organization.
Request a Demo or Pricing: When you request a demo or pricing, we may ask for your name, work email address, company name, and which product you are interested in. We use this information to contact you and otherwise facilitate your demo or provide you with a quote.
Submit a Job Application: If you apply for a job at Lienfluent, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. With your permission, we may also collect information about you from references you have provided to us. We may also obtain information about you from third party recruiting companies or websites. We use this information for the purpose of processing and responding to your application for current and future career opportunities and assessing your suitability for employment.
Contact Us: When you contact us with a comment, question or complaint such as through email, telephone, the contact us form online, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.
2. DISCLOSURE OF PERSONAL INFORMATION
Lienfluent does not disclose, trade, rent, sell or otherwise transfer our customers personal information, except as set out in this Privacy Policy.
We may transfer or disclose personal information as follows:
Service Provider Arrangements: In connection with our Website or Services, we may transfer (or otherwise make available) personal information to third parties who provide services on our behalf. For example, we may use service providers to process payments, provide advertising and analytics services, host our Website and store information on our behalf. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Lienfluent uses Stripe as a third-party payment processor, to process payment transactions ("Payment Processor"). All users are required to provide valid credit card and billing information ("Billing Information") to a Payment Processor when making purchases through the Lienfluent Service. The collection, use and disclosure of all personal information by the Payment Processor is governed by the Payment Processor’s terms of use and privacy policy. You can view the terms of use here for Stripe.
Lienfluent does not collect this Billing Information. However, Lienfluent will be able to view and use the last four digits of your credit card, the type of card (i.e. Visa, Mastercard etc.) as well as your postal code of your billing address for user identification and authentication purposes. Lienfluent may also collect direct deposit bank information to allow for direct payments.
Lienfluent uses Amplitude to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the convenience of the websites. You can view the terms of use here for Amplitude.
Personal information may be maintained and processed by third-party service providers in the US, Canada and other jurisdictions. In the event that personal information is maintained or processed in a jurisdiction outside of Canada, it may be accessed by the courts, law enforcement and national security authorities of that jurisdiction. For more information about the way in which our service providers treat personal information, contact us as set out in the “Contact Us” section below.
Sale of Business: Lienfluent may transfer personal information as an asset in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Lienfluent or as part of a corporate reorganization or other change in corporate control, in which case we will use reasonable efforts to ensure that your personal information will be treated in accordance with this Privacy Policy or as you otherwise consent.
Legal: Lienfluent and our Canadian, US and other service providers and affiliates may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law. Where a disclosure of our customers’ information is required by applicable law or court order, we promptly notify our customer prior to complying with such requirements (unless prohibited from doing so by applicable law). We will fully cooperate with our customer’s instructions with respect to our response under applicable law.
3. INFORMATION WE COLLECT AND USE WHEN YOU VISIT OUR WEBSITE
Visiting our Website: We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.
Cookies: Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user when they return. We use cookies to remember your preferences and to authenticate you. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.
Third-Party Links: Our Website may contain links to other websites that Lienfluent does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites may have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
4. SECURITY AND RETENTION OF PERSONAL INFORMATION
We understand that data security is a critical issue for our customers and we are committed to safeguarding the personal information in our custody and under our control. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We use industry standard encryption (AES-256) and store all personal information in accordance with provincial and federal laws. Our servers are located in Canada.
We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes of providing Services to our customers or, with respect to the Website, for the purposes set out in this Privacy Policy or to otherwise meet legal requirements.
5. ACCESS TO PERSONAL INFORMATION
If we receive a request from an individual to access or update personal information we process on behalf of a particular customer, we will direct that individual to the relevant customer. We will assist our customers wherever possible in responding to individual access requests.
If you submit personal information via our Website or otherwise provide us with your personal information, you may request access, update or correction of your personal information by submitting a written request to our Privacy Officer (see “Contact Us” below). We may request certain personal information for the purposes of verifying your identity.
Under the General Data Protection Regulations (GDPR), residents of the E.U also have the right to request the erasure of personal data, right to restrict processing, and in certain circumstances the right to data portability. Please direct any inquiries regarding the foregoing to hello@lienfluent.com, attention Privacy Officer
6. CHANGES
This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We strongly encourage you to please refer to this Privacy Policy often for the latest information about our personal information practices.
7. CONTACT US
Please contact us at the address set out below if you have any questions or comments about this Privacy Policy or if you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.
Privacy Officer
Lienfluent
264 Queens Quay West, Suite 316
Toronto, ON M5J 1B5
Attn: Privacy Officer
8. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, under the California Consumer Privacy Act (“CCPA”) you have additional rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know: You have the right know the categories of personal information we collect and the purpose for which we use it including:
- The categories of personal information we collected;
- The sources from which personal information was collected;
- The commercial purpose for collecting personal information;
- The categories of third parties with whom we shared personal information; and
- The specific pieces of personal information we have collected about you.
The Right To Request and the Right to Access: You have the right to request and obtain access to personal information about you that we have collected, used or disclosed over the past 12 months including those categories above.
Right to Delete: You have the right to request that we delete the personal information we have collected from you over the last 12 months. If you request that we delete your information, there are some exceptions pursuant to which we are not permitted to delete your personal information.
Right Not To Be Discriminated Against: You have the right not to be discriminated against for exercising your consumer privacy rights under the CCPA.
Right Not To Sell My Personal Information: The CCPA gives California residents the right to ask companies not to sell their personal information to third parties. We do not sell your personal information.
If you are a California resident and would like to exercise your CCPA rights, please contact us by either of the following methods:
Lienfluent
264 Queens Quay West, Suite 316
Toronto, ON M5J 1B5
Attn: Privacy Officer
Lienfluent will respond to a California consumer privacy request for access or deletion within 45 days of receiving and verifying the request. We may extend this time period by up to an additional 45 days If reasonably necessary and with prior notice, to you.